Having a support package for your website enables you to have peace of mind, knowing that your clients, customers and staff have access to your web applications and websites 24/7. If an issue should arise, and let’s be honest, it will at some point, you are not left trying to find someone to resolve the issues at the final hour with expensive callout charges.
Putting a support plan in place puts you in a secure position as the development team gets a chance to understand and analyse the site before any issues arise.
At Assemblysoft, we use the uptime to put processes and software tools in place to monitor and notify us of any problems, even before you or your customers are aware of it. The great news for you is that it comes as part of your unused capacity each month. Keep reading to find out more.
We use the uptime to avoid downtime
All geniuses have a plan, Have you chosen yours?
The Support Bundles
Let’s say you have a site that is critical to your business and you enter into a rolling monthly support plan with us. What might that look like?
We have 3 plans that we offer.
Option 1 - Weekday support plan
We offer a weekday day support plan which includes a dedicated developer who is on call for your business at any time during a weekday.
Office hours: Monday-Friday 8:30am - 5pm
Option 2 - Weekday and Weekend support plan
We offer a weekday & weekend support plan which includes a dedicated developer who is on call for your business at any time during a weekday or weekend.
Office hours: Monday-Sunday 8:30am - 5pm
Option 3 - 24/7 Support plan
We offer a 24/7 support plan which includes a dedicated developer who is on call for your business at any time, night or day.
How does it work?
Starting a support plan is easy.
You pay for the plan upfront, at the beginning of a new month. We then actively monitor the health of your site to ensure it is available and operating as expected. You are under no obligation to continue and can cancel at any time.
We provide a health report each month, along with suggestions and advice on next steps.
We communicate directly with your technical contact to obtain everything we need or manage the entire thing for you.
How is that achieved?
We use a combination of tooling and external monitoring, along with our own custom built tests to ensure the key areas of your business are functioning as expected.
With over 25 years building reliable and robust software solutions, we know how to fault find, fix and mitigate risk to your business.
What if I don’t have any issues during the month?
We structure the plan deliberately, starting with a full day of cover, to enable us to deliver value to you on top of reacting to issues that may arise.
A day of support equals 7 hours of dedicated developer time. In the event of an issue, you have pre-arranged an on call developer/analyst to react, diagnose and fix your problem, responding within the hour, depending on the plan you choose.
We go beyond that to offer value for money and benefit you as a business by providing half of that one day back as analysis and process development time. In this way you are rewarded for your unused capacity.
What if it takes more than 7 hours to fix my issue or we have multiple issues during a month which takes us over 7 hours support? If more than 7 dedicated hours are required, which is very uncommon, then you would move over to an hourly rate, pre agreed with yourselves. Of course, in such a scenario, you would be fully aware of why this was required.
If no issues arise by the end of a month, you have effectively banked half a day of developer time. That time will be used to make improvements to the monitoring, security, performance, testing and resiliency of your site.
You are rewarded for your unused capacity.
In many respects, this is a win win scenario as you are not only ensuring the robustness of your products, services and business but also enhancing your understanding and insights into what improvements need to be made and how best to achieve them, all at no extra cost.
Having a support plan in place is essential to running your business successfully and mitigating unneeded risk. Even more so when users are relying on your website and services to get their job done or do valuable business with you.
Putting a support plan in place is straightforward and using us to provide a support plan enables you to have peace of mind and at the same time added value at no extra cost. At Assemblysoft we are risk averse, which is why we work proactively to keep your business running like clockwork.